SpinGenie Privacy Policy

At SpinGenie, we are fully committed to protecting your personal information and ensuring your privacy is respected at every stage of your interaction with our platform. This Privacy Policy explains how we collect, use, store, and share your personal data when you access and use our services at spingenie.com. We encourage you to read this document carefully before registering, using the SpinGenie login, or engaging with any part of our casino. By using our platform, you acknowledge that you have read and understood this policy.

We are operated by Skill On Net Ltd, a company registered in Malta (Reg. No. C50024), with offices at Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta. Our UK processing is handled by SkillOnNet (UK), Suite A, 4-6 Canfield Place, London NW6 3BT. We are licensed and regulated by the UK Gambling Commission under account number 39326. Our operations have been established since 2014, and we remain fully accountable for how your data is handled under applicable data protection laws, including the UK GDPR.

Information We Collect

Here at SpinGenie Casino, we may collect a range of personal data about you when you interact with our services. This includes information you provide directly to us and data we collect automatically through your use of the platform.

Data You Provide to Us

Full name, date of birth, and contact details such as email address and phone number
Residential address and proof of identity documents for verification purposes
Payment information, including details associated with PayPal, Trustly, Visa debit, Mastercard debit, Apple Pay, or Wire Transfer
Login credentials used for the SpinGenie casino login and account management
Communications you send us via live chat or email at contact@spingenie.com
Responses to surveys, promotions, or bonus claims such as SpinGenie bonus codes and promo codes

Data We Collect Automatically

IP address, browser type, device identifiers, and operating system information
Session data and gameplay history including slots, jackpots, live casino, and bingo activity
Deposit and withdrawal transaction records, including SpinGenie withdrawal time logs
Usage patterns across our desktop site, mobile browser, and SpinGenie app (iOS and Android)
Cookies and similar tracking technologies, as described further below

How We Use Your Information

Our SpinGenie platform uses your personal data for several lawful purposes. We process your information only where we have a legitimate legal basis to do so, including where it is necessary for the performance of a contract with you, compliance with legal obligations, or our legitimate business interests.

To create and manage your account, including verifying your identity and age as required under UKGC licensing obligations
To process deposits and withdrawals in currencies including GBP, EUR, USD, and others, and to maintain accurate transaction records
To administer bonuses and promotions, including SpinGenie free spins offers, reload bonuses, and loyalty rewards through the My Levels programme
To operate and improve our gaming services, which include over 7,000 games from providers such as NetEnt, Evolution, Pragmatic Play, Playtech, and Blueprint Gaming
To provide customer support through live chat (06:00–00:00) and email
To comply with responsible gambling obligations and detect problem gambling behaviour
To comply with anti-money laundering (AML) and Know Your Customer (KYC) regulations
To send you relevant marketing communications where you have given consent
To detect fraud, security incidents, or any abuse of our platform

Cookies and Tracking Technologies

We at SpinGenie use cookies and similar technologies to enhance your experience, analyse site traffic, and personalise content. Cookies are small text files placed on your device when you visit our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

Our SpinGenie website uses the following types of cookies:

Essential cookies – required for core functions such as SpinGenie login and account security
Analytical cookies – help us understand how users navigate the platform, including via the SpinGenie app
Functional cookies – remember your preferences and settings for a personalised experience
Marketing cookies – used to deliver relevant promotional content and track the effectiveness of campaigns

You may manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with selected partners and service providers where necessary to operate our platform and comply with our legal obligations. At SpinGenie Casino, data may be shared with:

Payment processors and financial institutions facilitating deposits and withdrawals
Identity verification and fraud prevention service providers
Game providers and software suppliers powering our gaming library
Regulatory bodies, including the UK Gambling Commission, as required by law
IT and security partners who support the operation of our platform
Marketing and analytics partners where you have given appropriate consent

All third parties with whom we share data are required to handle your information in accordance with applicable data protection legislation and our strict contractual standards.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under UK gambling regulations, we are typically required to retain certain records for a minimum of five years following the closure of your account or the end of our business relationship. After this period, your data will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have a number of rights in relation to the personal data we hold about you. We at SpinGenie are committed to honouring these rights promptly and transparently:

Right of access – you may request a copy of the personal data we hold about you
Right to rectification – you may ask us to correct inaccurate or incomplete data
Right to erasure – in certain circumstances, you may request that we delete your personal data
Right to restrict processing – you may ask us to limit how we use your data in certain situations
Right to data portability – you may request that we transfer your data to another organisation in a structured, machine-readable format
Right to object – you may object to our processing of your data for direct marketing purposes at any time
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing

To exercise any of these rights, please contact us at contact@spingenie.com. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

Security of Your Data

Our SpinGenie team applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security assessments. While we take all reasonable precautions, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

International Data Transfers

As SpinGenie is operated from Malta with UK processing handled in London, some of your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses or adequacy decisions.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on our platform. We encourage you to review this page periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. Our dedicated support team is available via live chat between 06:00 and 00:00, or you can email us at contact@spingenie.com. We are here to ensure your experience with us is safe, transparent, and fully compliant with your rights.

Content updated: July 24, 2026